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FAQ

Q: How long does it take to manufacture my ring?

 A: Typical production time for your NRP class ring is 6-8 weeks. Please allow up to one additional week for shipping.

 

Q: If I am willing to pay a rush charge, can NRP expedite the manufacturing of my class ring?

A: If we can meet your needs, we would be happy to do so. However, please understand time frames are dependent on the time of year. Please call NRP customer service for a quote at 1-800-662-4723, Prompt 1 or extension 74014.

 

Q: How can I check on the status of my class ring order?

A: To check on the status of your order, or to see if it has shipped, please feel free to e-mail us nrpRings@taylorcorp.com

 

Q: What are your normal Customer Service Hours?

A: 8:00 a.m. – 5:00 p.m. Monday -Friday CST.

 

Q: Can I make payments?  When the NRP representative visited the school he/she told me I could make payments.

A: Payment plans are not currently available for online class ring purchases, but may be available through your local NRP representative. Please contact your representative for more information.

 

Q: I don’t see my custom school mascot as a side design choice, can I have a design made or what are my options?

A: NRP has over 10,000 side designs available for use when manufacturing your class ring, many of which are featured on our website. If you received a special promotion or flier in school promoting a custom side design, simply fill in the item number in the appropriate filed when ordering online. If you are unable to find the design you would like, or would like clarification on which customized side design should be used for your school, please contact customer service at 1-800-662-4723, Prompt 1 or extension 74014.

  

Q: Can I purchase additional graduation products with my class ring?

A: Standard graduation products are not available on this website, and must be purchased separately. If you would like to purchase all items at one time, please contact your local NRP sales representative.

  

Q: Is there a time limit on my class ring warranty?

A: NRP Class Rings are custom manufactured to the highest quality standards and come with the industry’s best warranty, which is lifetime and has no expiration.

 

Q: What do I do if I have a warranty issue such as resizing, lost or stolen class ring, cleaning, etc?

A: It is easy, just send your ring to NRP at the following address, and include our class ring warranty form. Please fill out as much information as possible, and be sure to include your address and phone number. A customer service representative will contact you if there are any questions.

 

National Recognition Products

Attn: Ring Warranty Department

150 Kingswood Drive

Mankato, MN 56001

 

Q: How long does it take to have my class ring repaired?

A: Depending on the specific warranty issue, it will take on average 2-4 weeks to repair your ring, plus one additional week for shipping. Please contact customer service at nrpRings@taylorcorp.com for a more accurate time quote.